Privacy Policy

PestOz (ABN 43 426 747 983) (“we/PestOz”) is committed to protecting the privacy of all individuals and businesses we provide pest control services to (“you”). This privacy policy outlines the ways which we collect, use and handle your personal information in the course of providing services to ensure we comply with all applicable requirements of the Privacy Act 1988 (Cth), including Australian Privacy Principles (APPs) (together the Australian Privacy Law).

Words and expressions including “personal information” “credit information” and other words that are defined in Australian Privacy Law, bear the same meaning when used in this privacy policy.

What personal information do we collect and how do we collect it

PestOz collects personal information from our customers, including both individuals and businesses, as well as third-party suppliers who may provide products/services to us in order to enable us to provide our services.

The type of personal information we collect from customers may include name, address, phone number, email address and credit information.

This personal information may be collected via our website, including through online forms submitted by customers, via telephone conversations between us and the customer and/or via in personal contact between our staff and customers.

How we use your personal information

We may use the personal information provided by you for the purposes of arranging and delivering our services to you (including but not limited to):

  • attending the address of your nominated premises to perform pest control services;
  • contacting you to provide a quote or set up a time and date to provide the services;
  • sending a follow up service reminder;
  • sending you marketing materials relating to our services;
  • administering and facilitating payment of our accounts;
  • operating and improving our business operations; and
  • as may otherwise be required or permitted by law.

We use cookies on our website to personalise content and ads, to provide social media features and to analyse our traffic. We may also share anonymous information about your use of our website with our digital and analytics partners. Cookies are small files stored on Your computer or mobile device which collect information about Your browsing behaviour.

Disclosure of your personal information to third parties

We may disclose your personal information to a third party to fulfill any of the permitted purposes for use of your personal information listed above on our behalf.  However, we only share Your personal information with a third-party provider if they agree to the terms as set out in this Privacy Policy. Outside of this, we will not disclose your personal information to any third party without your prior consent.

Security

We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access. However please note that no systems involving the transmission of information via the internet or the electronic storage of data, are completely secure.

Cross-border disclosure of personal information

We do not store, transfer or otherwise hold any of your personal information outside of Australia.

Complaints and requests

We are committed to promptly investigating and responding to both:

  • any requests you may have to access, correct or delete any personal information we hold about you; or
  • any complaints you may have concerning our compliance with the terms of this privacy policy and/or the Australian Privacy Law.

Please send full details of your request or complaint to our Privacy Officer at [email protected].

Last updated:                23 July 2024